Return & Refund Policy
Thank you for shopping at www.chalgravegolfclub.co.uk
If you are not entirely satisfied with your purchase, we are here to help.
If you have purchased a physical product:
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will make a refund to your credit card (or original method of payment).
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us by:
email steve@chalgravegolf.co.uk
telephone 01525 876556
Address: Chalgrave Manor Golf Club Ltd, Dunstable Road, Toddington, Beds LU5 6JN
If you have purchased a Chalgrave Membership:
CHALGRAVE MANOR GOLF CLUB LTD
CLUB RULES, TERMS AND CONDITIONS
BACKGROUND:
These Terms and Conditions are the standard terms which apply:
A. to provision to, and use by, Members and other users of any facilities and services provided by the Club, namely Chalgrave Manor Golf Club Ltd of Dunstable road, Toddington, Beds LU5 6JN
B. where the Member and any other user of the facilities or services of the Club is a “consumer” as defined by the Consumer Rights Act 2015.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried on by You or any user of the Club or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual Member or user of the Club who receives or uses any facilities or services of the Club for the Member’s or user’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“Data Protection Legislation” means the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) as amended or replaced from time to time;
“Club/We/Us/Our” means Chalgrave Manor Golf Club Ltd whose place of business and contact address is the same address as above and includes all employees and agents of the Club and reference to the Club shall include reference to any and all facilities and services provided by it;
“Member/You/Your” means an individual who is a Consumer and whose application for membership of the Club has been accepted in writing by Us, and he/she will be a Member thereafter for as long as he/she remains a Member as provided by these Terms and Conditions
“Membership” means membership of the Club;
“Membership Fees” means the fee(s) due for Membership;
“Membership Plan” means any minimum period of Membership at any of the different grades of Membership;
“Month” means a Membership billing period which is a calendar month; and
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time; and
1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and will have no effect on the interpretation of these Terms and Conditions.
1.4 Words signifying the singular number shall include the plural and vice versa.
1.5 References to any gender shall include the other gender.
2. Membership & Guest Policy
2.1 In order for anyone to use the Club in any capacity they must have an active Membership (but not if they visit as the guest of a Member in which case they must be signed in at reception, paid for and accompanied by the Adult Member at all
Unauthorised persons, Non-Members and Non-paying/Non-Signed in Guests may or will be asked to leave the premises immediately.
2.2 You will become a Member of the Club only if and when We accept Your application and You have paid the Membership Fee either for the first month of Your Membership, OR if you have paid for the full 12 month Membership in advance. Our decision whether or not to accept Your application is in Our absolute discretion.
2.3 Upon Our acceptance of Your application and Your payment of the initial or full Membership Fees as above, there will be a contract between You and Us on these Terms and Conditions.
2.4 Your Membership will be in accordance with Your Membership Option, and Your use of the Club must always be in accordance with Your Membership Option.
2.5 The following Membership Options are available: Full, 5 Day, Associate, Twilight, Junior, 2 Day
2.5.1 All Memberships are for a 12 Month period;
2.5.2 Monthly Direct Debit options are available for 3, 6 or 12 month payment periods.
2.6 You may choose any one of these Membership Options in Your application to join the Club.
2.7 Subject to the cancellation terms set out in sub-Clause 2.8 and 2.9:
2.7.1 Your Monthly Direct Debit Membership will be for a minimum period of 12Months; BUT
2.7.2 Your Membership and direct debit instruction after the end of that period will then cease.
2.7.3 Your 12 Month Membership will cease at the end of the relevant term unless You renew Your Membership prior to expiry. You will receive a renewal invitation approximately one month before Your expiry date and if there is no break in membership, ie, renewal payment is made prior to the expiry date, You agree that Your agreements and consents given at the time of joining will still be in force for the renewed period. All 12 Month Membership fees are non-refundable.
2.8 Cooling Off. There is NO cooling off period given for membership application contract agreements signed and agreed on the premises of the Club. IF you applied for membership online, by telephone or off of the premises You may for any reason cancel Your Membership up until expiry of 14 days after the date of Your application for Membership but if We begin to provide You with any facilities or services before the end of that period, and You have expressly requested Us to begin them before that end of that period, You may not cancel those particular facilities or services provided in that period once We begin to provide them, and You must pay for an amount of the Membership fee as is proportionate to the period of time over which You were provided with the requested facilities or services plus an administration fee of £50. If You cancel as allowed by this Sub-clause 2.8, and You have already made any payments to Us under Clause 3, We will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the particular facilities or services requested (plus the administration fee) which We have provided in that period. If You are cancelling a Monthly Direct Debit Membership as allowed by this Sub-clause 2.8 and had paid a joining fee, this joining fee is non-refundable under this clause and will be deducted from any refunds made. If You request that Your Membership be cancelled, You must confirm this in writing and deliver to the Club on the same day that you notify us. If You wish to cancel Your Membership in other circumstances, please refer to the following sub-Clauses for those other circumstances in which You may do so.
2.9 In addition to Your rights to cancel under the Regulations (as set out in subClause 2.8 above) You may cancel Your Monthly Membership by giving at least one clear calendar month’s prior written notice at any time on expiry of which Your Membership will end BUT: If contrary to the requirement that Your Membership must be for the minimum period referred to in Clause 2.7.1 above, You give notice to end Your Membership with effect from a date which is before the end of that minimum period, You must pay Us Membership Fees in full for the rest of that minimum period from the cancellation date to the end of that minimum period
2.10 You may suspend Your Membership if You suffer a long-term illness, injury or pregnancy. If You wish to suspend Your Membership You should inform Us of the suspension no later than one clear calendar Month prior to the billing date which is the start of the Month from which You wish the suspension to take effect.
2.11 We may require a medical certificate, doctor’s note or similar proof of illness or other incapacity for suspension under sub-Clause 2.10.
2.12 In certain circumstances Your Membership can be transferred to another person at our discretion. If You wish to transfer Your Membership, You should inform Us of the request to transfer. Unless You are to continue paying the Membership Fees on behalf of the transferee, the transferee shall be required to provide new payment details. The transferee will not be charged for any sums already paid by You as the original Member. A transfer fee of £100 shall be payable and must be paid at the time of application once authorised.
2.13 We will provide You with a Membership card at the start of Your Membership but only to persons 16 years and over. You may not enter the Club or use any of its facilities without a valid Membership card.
2.14 Your membership card can also be used as a Loyalty card.
Liability of Chalgrave Manor Golf Club Limited
Chalgrave Manor Golf Club Ltd shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems
3. Membership Fees and Payment
3.1 Monthly Membership Fees are payable on a Monthly basis by Direct Debit/Debit/Credit Card only.
3.2 12 Month Fees are payable in advance.
3.3 Membership Fees and joining fees etc may be paid using any of the following methods:
3.3.1 Debit / Credit card;
3.3.2 Cash;
3.3.3 Cheque.
3.4 If You pay Membership Fees by Direct Debit and You wish to change Your bank or the account used to pay, You must inform Us of the new bank details by completing a new Direct Debit Mandate at Reception at least by the 10th of the preceding month that you wish the new payment instruction to start.
3.5 The minimum number of Membership Fee payments required shall be determined by the Membership Option.
3.6 If You fail to pay any Membership Fee on time, You must pay Us a late payment charge of £10 administration.
3.7 We may deny You access to the Club whilst any Membership Fees payable by You or other sums are due and remain outstanding.
3.8 If Your Membership Fees are not paid for a period of more than Two consecutive Months, we may refer the matter to a third party debt collection company.
4. Club Rules
4.1 We will give You a copy of the Membership Rules on request but the current Membership Rules will be available to read at reception at the Club or on Our Website, chalgravegolfclub.co.uk
4.2 We only make Membership available to a “Consumer” (as defined in Clause 1 above), and Your application to become a Member will be deemed to be Your confirmation that You are a “Consumer”. If at any time We find that you are not a “Consumer”, We may without liability to You cancel Your Membership forthwith by giving you a cancellation notice provided that we refund any membership fees to You paid to us for any period after the date of cancellation.
4.3 You must abide by the Membership Rules at all times when You use the Club and it’s facilities. If You do not, We will be entitled to suspend or terminate Your Membership.
4.4 You are responsible for Your own state of health, physical condition and wellbeing at all times including when joining and during your time at the Club.
4.5 You may only use the equipment and facilities provided by the Club in the correct manner and must not use them in any manner which constitutes a health and safety risk either to You or to others.
4.6 If You have any medical condition or are taking any medication which may affect Your ability to exercise or use any equipment or facilities provided by the Club in any way, You must inform Us of it and act in accordance with any instructions provided by Us as a result.
4.7 You should not use the Club’s facilities when under the influence of alcohol or illegal drugs.
4.8 You should dress appropriately when using the Clubs Facilities.
4.9 We do not allow any animals in the Club with the exception of guide dogs. If You require the use of a guide dog, You should inform Us of that when You apply for Membership.
4.10 We do not allow smoking inside the Club. There is one smoking area outside adjacent to the entrance door.
5. Car Parking Facilities
5.1 We provide car parking facilities for Members only and You may only use them when You are using the Club;
5.2 We accept no liability for any loss or damage which may result from Your use of the car parking facilities except if it is due to Our or Our staff’s negligence;
5.3 Membership does not guarantee that a parking space will be available for You to use. Parking spaces are available on a first-come-first-served basis;
6. General Health and Safety
6.1 To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our club. If you do not understand a notice or sign please ask one of our team members at the club.
6.2 No food or drink to be consumed on our premises unless purchased on our premises. We do not allow “picnics” in our outside areas unless these are authorised items of food and drink purchased at the Club.
6.3 Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.
6.4 If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the manager/staff member on duty immediately.
6.5 While you are at the club, we expect you to behave appropriately, respectfully and politely, and dress appropriately at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.
6.6 You should not use the club if you have an infectious illness or condition.
6.7 For your safety, when using the golf course, you must wear appropriate footwear for the playing surface.
6.8 Children aged 15 or under must be supervised and accompanied at all times on the Club premises by an adult parent or guardian member. They may not be left at the Club unaccompanied.
6.9 You must not bring your children into the Club if they have an infectious illness or condition.
6.10 Children aged eight or over must use the men’s or women’s changing rooms, according to their sex.
6.11 You may take photographs and video recordings in the club for your own personal use provided that you keep to these rules and any extra rules displayed at the club.
6.12 You must not take photographs or videos of any children under 18 other than your own.
6.13 Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.
6.14 You must not take photographs or video recordings in a changing area, pool, sauna, toilet, children’s play areas etc.
6.15 If another member is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken in the club and to delete them if appropriate. If a member of our team asks you to stop filming or taking photographs you must do so
6.16 CCTV
6.17 We are operating a cctv system in certain areas of the Club for your personal safety, security and crime prevention and also to record incidents that may need investigating. By becoming a Member of the Club you are accepting that at times your images may be being recorded for the above purposes only.
7. Limitation of Liability
7.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.
7.2 The proprietors reserve the right to close certain areas of the Club or take certain Facilities temporarily out of commission to enable remedial or refurbishment works to be completed. Wherever possible, prior notice will be given and works and down time will be kept to a minimum. The Club will not adjust membership fees during these times.
7.3 We only provide or sell all facilities and/or services to You as a Consumer for Your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that We provide or sell are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
7.4 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
7.5 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
7.5.1 the Consumer Rights Act 2015;
7.5.2 the Regulations;
7.5.3 the Consumer Protection Act 1987; or
7.5.4 any other consumer protection legislation as that legislation is amended from time to time. For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.
8. Changes to Terms and Conditions
We may, from time to time, change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such changes.
9. How We Use Your Personal Information (Data Protection)
9.1 In so far as establishing, maintaining and ending Your Membership and providing facilities and services to You involves Us in collecting, using, or holding or otherwise processing any Data obtained from You which is personal data (including, but not limited to, Your name and address), We shall only do so with Your express consent and in accordance with any lawful instructions reasonably given by You from time to time, and the provisions of the Data Protection Legislation and Your rights under that Data Protection Legislation and these Terms and Conditions.
9.2 We may use Your personal information as follows:
9.2.1 To establish, maintain and end Your Membership and provide Our facilities and services to You;
9.2.2 To process Your payment for the facilities and services;
9.2.3 We will not pass on Your personal information to any other third parties without first obtaining Your express permission.
9.2.4 Our full Members Data Privacy policy is available upon request at the Club Reception and Notice board and on our website chalgravegolfclub.co.uk
10. Regulations
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your application for Membership) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We accept Your application for Membership. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
11. Information As required by the Regulations:
11.1 all of the information described in Clause 10; and
11.2 any other information which We give to You about any Membership, facilities, services or the Club which You take into account when deciding to make an application for Membership or when making any other decision about the facilities or services will be part of the terms of Our contract with You as a Consumer.
12. Complaints
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our facilities, services or any other complaint about the Club or any of Our staff, please raise the matter with THE CLUB MANAGER OR PROPRIETOR who can be contacted at the Club Reception or by telephone on 01525 876556 or by email manager@chalgravegolf.co.uk
13. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
14. Severance
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
15. Law and Jurisdiction
15.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England, Wales, Scotland or Northern Ireland.
15.2 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.